World Class Customer Service
“We are prone to judge success by the index of our salaries or the size of our automobiles rather than by the quality of our service and relationship to mankind.”
Martin Luther King Jr.
For the hotel and retail industry who wish their staff to exemplify the very best in customer service, this class has been highly acclaimed and is exclusively offered only through Beverly Hills Manners™.
Competition within the business marketplace has never been greater. Time and time again we keep hearing the phrase that “customer service is the single most important factor in any business.” Every person within that organization, from the door man to the president of the corporation is critical to insure success. All have influence within their corporate culture. Only those organizations that understand this and set up their culture with these sensitivities in mind will realize years of continued success.
In this seminar you will learn:
- Cultural and customs – Are they really important?
- Generating Customer Loyalty
- Developing Trust
- Three Keys to keeping customer loyalty
- Manners do matter – element of respect
- Developing trust
- Character and follow through
- Returning calls and appropriate follow up to customer request
- Body language – silent language
- First Impression/Your Presence
- The handshake/eye contact/voice
- Culture spatial sensitivities
- Telephone Skills – projecting a positive tone
- Asking open ended questions
- Over Coming Objections/ Negotiation Skills/Win Win Concept
- Outside the Office
- The power lunch/when to discuss business
- You represent your company – The Diplomat
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