Manners Classes - Etiquette Courses - Holiday Manners - Cotillion Protocol

Children

Monday, January 23, 2012 Dine with Decorum for Kids McCormick & Schmick's	Class Info & Registration	Pay For This Class
Monday, January 30, 2012 Stand Out Interviews for Students McCormick & Schmick’s – Beverly Hills	Class Info & Registration	Pay For This Class
Monday, February 13, 2012 Dine with Decorum for Kids McCormick & Schmick's	Class Info & Registration	Pay For This Class
Tuesday, February 28, 2012 Dine with Decorum for Kids McCormick & Schmick’s	Class Info & Registration	Pay For This Class
Spring Date TBD Young Ambassador’s Etiquette Beverly Wilshire – A Four Seasons Hotel	Class Info & Registration	Pay For This Class
Monday, March 12, 2012 Dine with Decorum for Kids McCormick & Schmick's	Class Info & Registration	Pay For This Class
Tuesday, March 27, 2012 Dine with Decorum for Kids McCormick & Schmick’s	Class Info & Registration	Pay For This Class
Sunday, May 6, 2012 Mother’s Day Holiday Etiquette Tea The Montage Beverly Hills	Class Info & Registration	Pay For This Class

All classes must have at least 6 participants or more. To organize a group workshop OR If would like to have this program offered at your child’s school, please contact us at 310.276.9078 or email info@beverlyhillsmanners.com.

Teens

Sunday, February 5, 2012 Art of Civility for Teens McCormick & Schmick’s Beverly Hills	Class Info & Registration	Pay For This Class
Saturday, February 11, 2012 The Gentleman’s Society McCormick & Schmick's	Class Info & Registration	Pay For This Class
Sunday, March 4, 2012 Art of Civility for Teens McCormick & Schmick’s Beverly Hills	Class Info & Registration	Pay For This Class
Etiquette & Empowerment for Teen Girls McCormick & Schmick's	Class Info & Registration	Pay For This Class
Netiquette - Minding Your Online Manners McCormick & Schmick's	Class Info & Registration	Pay For This Class
The Gentlemen's Society McCormick & Schmick's	Class Info & Registration	Pay For This Class

Adults

Wednesday, Feburary 1, 2012 The Business Lunch McCormick & Schmick’s – Beverly Hills	Class Info & Registration	Pay For This Class
Wednesday, February 29, 2012 The Business Lunch McCormick & Schmick’s – Beverly Hills	Class Info & Registration	Pay For This Class
Wednesday, March 14, 2012 The Business Lunch McCormick & Schmick’s – Beverly Hills	Class Info & Registration	Pay For This Class
Wednesday, March 28, 2012 The Business Lunch McCormick & Schmick’s – Beverly Hills	Class Info & Registration	Pay For This Class
The Art of Civility McCormick & Schmick's	Class Info & Registration	Pay For This Class
The Art of Conversation Los Angeles County Museum of Art	Class Info & Registration	Pay For This Class

Trainer Certification

Beverly Hills Manners™ has developed training for those entrepreneurs interested in beginning or expanding their business in etiquette and protocol. The philosophy at Beverly Hills Manners™ is that any person who is interested in acquiring this knowledge, from the school teacher who wishes to incorporate some manners training into the classroom to the human resource specialist interested in adding a bit of extra polish to their staff, should be able to do so.

Our formal classroom approach is offered in three-day training sessions. They are held in March, June and September. Locations depending on enrollment are in Los Angeles, New York City and London, U.K. Upon completion the student will receive a Certificate of Merit welcoming them into the world of etiquette and protocol.

There are two programs from which you may choose to receive your certification. Each program is three (3) days in duration.

Train the Trainer Programs

• Children’s Etiquette – Petite Protocol™ and Youth programs
• World Class Customer Service™
• Locations: Los Angeles, New York City. London U.K.
• Dates: March, June & September 2011

This is only the beginning of our relationship for no two markets are identical and we look forward to sharing our experiences with you in making your business venture a success.

Class Info
& Registration

Deposit Required

To arrange a payment of the full amount please call 310.276.9078

Corporate

2011 Outclass The Competition To Be Determined	Class Info & Registration
2011 Dine Like a Diplomat To Be Determined	Class Info & Registration
2011 How to Succeed in the International Arena To Be Determined	Class Info & Registration

Private Instruction

Private instruction is available on an appointment basis to both children and adults. A needs assessment is taken from which a custom developed program is constructed. Kindly email us at info@beverlyhillsmanners.com or call 310.276.9078 for more information. We look forward to speaking with you!

World Class Customer Service

For the hotel and retail industry who wish their staff to exemplify the very best in customer service, this class has been highly acclaimed and is exclusively offered only through Beverly Hills Manners™. Competition within the business marketplace has never been greater. Time and time again we keep hearing the phrase that “customer service is the single most important factor in any business.” Every person within that organization, from the door man to the president of the corporation is critical to insure success. All have influence within their corporate culture. Only those organizations that understand this and set up their culture with these sensitivities in mind will realize years of continued success. In this seminar you will learn: - Cultural and customs – Are they really important? - Generating Customer Loyalty - Developing Trust - Three Keys to keeping customer loyalty - Manners do matter – element of respect - Developing trust - Character and follow through - Returning calls and appropriate follow up to customer request - Body language – silent language - First Impression/Your Presence - The handshake/eye contact/voice - Culture spatial sensitivities - Telephone Skills – projecting a positive tone - Asking open ended questions - Over Coming Objections/ Negotiation Skills/Win Win Concept - Outside the Office - The power lunch/when to discuss business - You represent your company – The Diplomat



Cancellation Policy: All cancellations must be received within 48 hours of the start date of the program or course. Registration refunds are subject to a $50 cancellation fee. No refunds will be made for requests received within the 48 hour time period. Refunds for “Manners Camp” and “Let’s Dance!” Cotillion will be issued until one (1) month prior to the start of each program. After the program begins, fees are not refundable. Cancellations must be received in writing by e-mail to lisa@beverlyhillsmanners.com or by fax to 310-276-9088. Refunds will be issued by check. Please allow two weeks for processing.

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