LISA GACHÉ

After years working in both the entertainment and service industries, Ms. Gaché sought to create a one-stop destination for a variety of personal needs and founded FeatherSmoothers Concierge Services, Inc. in the fall of 1999. Drawing upon her contacts in the entertainment industry, she successfully built a clientele which included entertainers and their representatives, investment bankers, Internet executives, and other professionals. Simultaneously, she cultivated important vendor relationships with proprietors of diverse businesses, along with creating a database of well over 2000 entries. FeatherSmoothers was acknowledged by The Hollywood Reporter and by MTV as a resource for the entertainment industry.

In 2001, following the birth of her first child, Lisa recognized the need for a concierge service devoted solely to helping parents with babies and young children. She opened her new division, FeatherSmoothers Baby, with the same intention to provide parents with an all encompassing, convenient service to make their entry into parenthood a truly enjoyable experience.

In the spring of 2002, Lisa seized the opportunity to introduce her clients to the world of protocol and etiquette.  She became certified with Diane Diehl and Company Certified Protocol Etiquette Consultants and began offering etiquette programs as a natural extension to the concierge services. While raising two young children of her own, Lisa devoted her attention full time to the children’s protocol and etiquette programs focusing on the importance of self-esteem, kindness and empathy. 

Over the years, her classes have grown to include American Girl Place, Los Angeles, McCormick & Schmick’s in Beverly Hills, Hillcrest Country Club, local private schools, Brownie troops, organized children's parties and events.  She is an instructor for the quarterly “Petite Protocol” class at the Hotel Bel-Air, and offers tutorial programs for children in the privacy of their own home.

In the fall of 2006, Lisa joined forces with her mentor, Diane Diehl, and co-founded Beverly Hills Manners™.  Together they provide ongoing training programs for both children and adults, as well as the retail and hotel industry.   With their combined experience, they represent a unique duo in the field and are bringing etiquette and decorum to the masses through their series of etiquette books, brand products, and videos, along with a respectful and chic fashion line for young women.

Lisa is a native of Beverly Hills, California. In 1989, she graduated from Sarah Lawrence College in New York after attending her junior year abroad in Italy. She is married to an entertainment attorney, and is the proud mother of two daughters, Sydney and Dylan. Lisa is a member of the Los Angeles Society of Corporate Concierge.

DIANE DIEHL
A Visionary

Ms. Diehl is recognized as the Miss Manners of International etiquette and protocol. Director and founder of Diane Diehl Company, a California based protocol consulting and training enterprise, Diane is one of a small handful of certified protocol and etiquette experts originally trained in the 1980’s.

One word best describes Diane Diehl - visionary – for she was the first company to offer training for children, business and social etiquette as well as international protocol.  She integrated into her business programs the international component – knowledge she gained from working with military attaches and chiefs of protocol.  Most etiquette and training organizations today have followed her lead.

Diane Diehl Company was also the first to develop a network for referrals - International Society of Protocol Consultants™ for other etiquette consultants and trainers.  No referral fees, no membership fees - only a dedication to servicing that client!

She also was the first to provide scholarships from the Marjabelle Young Stewart & Grace B. Kyle Scholarship Fund. Anyone who has an interest in being an etiquette trainer should be able to do so, regardless of ability to pay.

Educational Background

A graduate of Chicago’s Lake Forest College and daughter of a top ranking military officer attached to diplomatic posts and Washington’s Pentagon, Diane’s childhood was spent immersed in protocol issues surrounded by social affairs and state functions governed by generations of military and political etiquette.

In the 1980’s Diane was uniquely trained by Sondra Snowdon of Snowdon International and co-founded the International Protocol Officers Association™ – whose mission was to bridge protocol training from the governmental sector to private enterprise. Later that decade Diane further received her Business Etiquette certification in Washington D.C.

She also studied under Professor Hester Beall Provensen, Communication Consultant to Members of Congress, the Administration, and Diplomatic Corps. She received intensive cross-cultural training from the Institute of Cross-Cultural Training.

Diane went on to develop children’s programs through her association with Marjabelle Young Stewart, author of over twenty books on etiquette and protocol. Marjabelle Young Stewart and Grace B. Kyle (Diane’s mother) in the 1950’s taught charm classes together in the Washington D.C. area and they were trained by Mrs. Gladstone Williams, the authority on all etiquette and protocol at that time in the Washington.

In 1989 she was selected as West Coast Representative for the Marjabelle Young Stewart Enterprises Children’ Programs, most well-known since the 1960’s White Gloves and Party Manners. These programs are presented at the United Nations International School and in White House circles as well as over 800 cities throughout the United States and Europe.
Marjabelle Young Stewart was the etiquette icon of our modern era for no other authority has written as many books for children and adults as Ms. Stewart.  Beverly Hills Manners ™ is honored to continue her legacy.

The last ten years Diane Diehl has been affiliated with a major international airline where she visits many international destinations with the purpose to continue her own ongoing original research into the international customs and protocols of a particular country. During these last few years she has lived with her family in Albania, Macedonia, Jordan, and London, England.

In 2006, Diane completed her much acclaimed World Class Customer Service Program™ for the hotel industry and looks forward to promoting this exclusive and unique program worldwide. 

Please visit our media section to view the extensive news coverage from Town & Country to the London Times, Newsweek, Time Magazine and many more.